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These restrictions are set out in the notices and other publications of the Company and it is the responsibility of passengers to ensure that they are aware of such. | clearly_fair | 3,874 |
If you travel on a service with a ticket which is not valid on that service because of such a published restriction, you will be required to purchase a full price ticket for the journey made. | clearly_fair | 3,875 |
14. | clearly_fair | 3,876 |
e-Tickets The following special conditions apply to e-Tickets (i.e. those purchased via the Company’s website, App or other electronic means): | clearly_fair | 3,877 |
No refunds or amendments will be made in relation to e-Tickets whether before or after the date of travel (except in case of notified error as above). | clearly_fair | 3,878 |
As with any other ticket purchased in relation to travel on any one of the Company’s services, e-Tickets are not transferable and are only valid on the journey for which they were booked. | clearly_fair | 3,879 |
e-Tickets are like any other ticket purchased in relation to travel on the Company’s services – if you cannot produce a valid ticket you will not be able to travel. | clearly_fair | 3,880 |
If we have reason to suspect the fraudulent use of an e-Ticket, we reserve the right to confiscate or otherwise invalidate it and prevent you from travelling on our services. | clearly_fair | 3,881 |
In such an event we reserve the right to take further proceedings should we see fit. | clearly_fair | 3,882 |
No refund will be made in relation to any e-Ticket confiscated or invalidated under this special condition. | clearly_fair | 3,883 |
Use of Tickets | clearly_fair | 3,884 |
15. | clearly_fair | 3,885 |
Breaking or ending a journey at intermediate places A break of journey is only allowed for interchange purposes. | clearly_fair | 3,886 |
In such instances the passenger must travel on the first available connecting service. | clearly_fair | 3,887 |
Failure to comply will result in the passenger having to purchase a full price ticket for the journey made. | clearly_fair | 3,888 |
16. | clearly_fair | 3,889 |
If you travel further than your ticket allows If you travel to a place beyond the one specified on your ticket, you will be treated as having joined the coach without a valid ticket for that additional part of your journey and a full price ticket will have to be purchased as if it were a separate journey. | clearly_fair | 3,890 |
17. | clearly_fair | 3,891 |
Withdrawal of tickets If you fail in a material respect to comply with any condition that governs the use of a ticket, the staff or agents of the Company may withdraw or otherwise invalidate the ticket. | clearly_fair | 3,892 |
Refunds | clearly_fair | 3,893 |
18. | clearly_fair | 3,894 |
The Company will not refund or replace lost or stolen tickets. | clearly_fair | 3,895 |
New tickets must be purchased for travel. | clearly_fair | 3,896 |
If the original tickets are found they should be sent to the Customer Service Team as above with the receipt portion of the new ticket and a covering letter, where a refund may be made at the Company’s discretion. | clearly_fair | 3,897 |
Your Responsabilities/span> | clearly_unfair | 3,898 |
19. | clearly_fair | 3,899 |
Please check tickets and change at the time they are issued When you buy a ticket, you should make sure that it is valid for the journey you want to make and that you have received the correct change. | clearly_fair | 3,900 |
If possible, you should tell staff about any apparent errors at that time. | clearly_fair | 3,901 |
If you do not, the Company or agent which sold you the ticket will only consider claims about any errors if you can show to its reasonable satisfaction that an error was made on its part. | clearly_fair | 3,902 |
In the event that a debit or credit card or other form of payment is rejected, tickets purchased by that transaction will be invalid. | clearly_fair | 3,903 |
20. | clearly_fair | 3,904 |
Arriving in time to board the coach Passengers who have reserved tickets should arrive at the correct departure point for their coach not less than 15 minutes prior to the scheduled departure time. | clearly_fair | 3,905 |
The correct departure point is the actual stop or coach station stand from which the coach will depart. | clearly_fair | 3,906 |
21. | clearly_fair | 3,907 |
Passengers arriving late Where passengers arrive at the departure point later than 15 minutes before the scheduled departure time, the Company reserves the right to allow other passengers without reserved tickets to board the coach and there is no guarantee that you will be able to travel at that time. | clearly_fair | 3,908 |
No responsibility for any loss can be accepted in such circumstances. | potentially_unfair | 3,909 |
The Company may at its absolute discretion permit passengers to use a valid ticket up to 24 hours from the pre-booked departure time subject to capacity being available on a subsequent journey but does not guarantee any priority in such circumstances. | clearly_fair | 3,910 |
Such journey must be made in the same direction and between the same two points as the pre-booked ticket. | clearly_fair | 3,911 |
22. | clearly_fair | 3,912 |
Make sure you are on the correct coach and that you get off at the right stop You are responsible for making sure that you join the correct coach and that you get off at the right stop. | clearly_fair | 3,913 |
23. | clearly_fair | 3,914 |
Inspection of tickets You must show and, when required, hand over for inspection and scanning as required, a valid ticket and any accompanying discount card at the request of the staff of the Company or its agent. | clearly_fair | 3,915 |
A ticket which registers as having been used for a previous journey will not be accepted for travel and a new ticket must be purchased. | clearly_fair | 3,916 |
In the event of dispute, passengers are advised to purchase a new ticket and submit a refund request as above. | clearly_fair | 3,917 |
24. | clearly_fair | 3,918 |
If your ticket is spoiled or altered It must be possible for the barcode/QR on the ticket to be scanned. | clearly_fair | 3,919 |
If a ticket is defaced, damaged or tampered with it is not valid for travel. | clearly_fair | 3,920 |
The Company reserves the right to refuse to issue a replacement ticket in such circumstances. | clearly_fair | 3,921 |
25. | clearly_fair | 3,922 |
Lost or mislaid tickets A ticket is your evidence of your right to make a journey and its safekeeping is your responsibility. | clearly_fair | 3,923 |
26. | clearly_fair | 3,924 |
When you have to change coaches If it is necessary to change coaches you will be responsible for your transfer between stops and for the transfer of your luggage. | clearly_fair | 3,925 |
If this is due to the breakdown of a vehicle, passengers must follow any instructions given to them by the Company’s staff to ensure their safety. | potentially_unfair | 3,926 |
27. | clearly_fair | 3,927 |
Making time for connections Passengers must allow plenty of time for their coach journey to arrive in time to connect with other forms of transport provided by other carriers or before an appointment when travelling to important appointments. | clearly_fair | 3,928 |
28. | clearly_fair | 3,929 |
Comfort breaks Short halts may be made on some routes for refreshments or other reasons. | potentially_unfair | 3,930 |
Passengers must return to the coach punctually within the time allowed for these halts. | clearly_fair | 3,931 |
Coaches may have to proceed without a passenger who fails to rejoin the coach at the prescribed time as set out in the timetable or as announced by the driver. | clearly_fair | 3,932 |
29. | clearly_fair | 3,933 |
More than one person travelling on one ticket Where two or more people are included on the same ticket, the person purchasing the ticket shall be deemed to do so on the basis that he or she acts as agent for both or all the members of the party and accepts these conditions on behalf of each member of the party. | clearly_fair | 3,934 |
The party must remain together, unless otherwise directed by a Company official (for example due to capacity on a particular vehicle), or purchase separate tickets if the passengers wish to travel separately, in which case no refund will be given. | clearly_fair | 3,935 |
Responsabilities of the Company | clearly_fair | 3,936 |
30. | clearly_fair | 3,937 |
It is the Company’s responsibility to carry the passengers, with the minimum discomfort and inconvenience to the destination shown on the ticket. | clearly_fair | 3,938 |
However sometimes, due to circumstances beyond the Company’s control or for other reasons, coach services are disrupted or cancelled. | clearly_fair | 3,939 |
31. | clearly_fair | 3,940 |
The Company shall not be in breach of its obligations to carry the passengers if a service is cancelled due to circumstances beyond its reasonable control, which shall be deemed to include, but not be limited to traffic congestion, exceptional severe weather conditions, accidents causing delays on the coach service route, fire and/or damage at a coach station, compliance with requests of the police, deaths and collisions on the road, vandalism and terrorism and acts of God. | clearly_fair | 3,941 |
32. | clearly_fair | 3,942 |
33. | clearly_fair | 3,943 |
If the Company fails to carry the passenger to their destination as shown on their ticket for any reason not otherwise excluded (for instance, and in particular due to a mechanical breakdown of the Company’s coach), the Company shall, at its own expense and discretion as to the means, arrange or provide alternative transport, usually another coach, to complete the journey as soon as reasonably practical having regard to the circumstances. | clearly_fair | 3,944 |
34. | clearly_fair | 3,945 |
On Board Confort | clearly_unfair | 3,946 |
In the interest of all passengers the following “comfort” rules will apply: | clearly_unfair | 3,947 |
35. | clearly_fair | 3,948 |
Noise/entertainment. | clearly_fair | 3,949 |
The playing on coaches and in coach stations of radios, cassette or CD players, personal stereos, musical instruments is not permitted. | potentially_unfair | 3,950 |
However, provided that the driver of a coach is satisfied that the sound of a personal stereo does not cause offence or inconvenience either to himself or to the other passengers, he may allow an exception to this requirement. | potentially_unfair | 3,951 |
A coach is a confined area and passengers should only use mobile telephones where essential. | potentially_unfair | 3,952 |
Where ‘wi-fi’ is provided on its coach, the Company cannot give any undertakings as to the quality of the signal, available bandwidth, download speed or continuity of such a service. | clearly_fair | 3,953 |
36. | clearly_fair | 3,954 |
Alcoholic drinks. | clearly_fair | 3,955 |
Passengers are not permitted to take alcoholic drinks onto coaches for the purpose of consuming them on board, nor to drink such drinks on the coach or to remain on the coach when in the opinion of the driver they are under the influence of alcoholic drink. | potentially_unfair | 3,956 |
Any container of alcohol must remain sealed at all times when on board the coach. | potentially_unfair | 3,957 |
37. | clearly_fair | 3,958 |
No Smoking policy. | clearly_fair | 3,959 |
Passengers are not permitted to smoke, including substitute smoking materials such as electronic cigarettes, on board any vehicle operated by the Company and in all coach stations/shelters (except where it is indicated that smoking is expressly permitted). | clearly_fair | 3,960 |
The Company is entitled to request offending passengers to remove themselves from the coach or coach station/shelter if they do not comply with a request to desist from smoking. | clearly_fair | 3,961 |
38. | clearly_fair | 3,962 |
Drug and Solvent abuse. | clearly_fair | 3,963 |
Passengers are not permitted to board or remain on board any of the Company’s services whilst under the influence of drugs and/or solvents. | clearly_fair | 3,964 |
39. | clearly_fair | 3,965 |
Special Needs. | clearly_fair | 3,966 |
Certain seats or wheelchair areas may be reserved for passengers with restricted mobility or other special needs. | clearly_fair | 3,967 |
Passengers should always comply with any requests from staff to make such seats available. | clearly_fair | 3,968 |
Any special requirements should be made known to the Company at least 48 hours in advance of travelling. | clearly_fair | 3,969 |
40. | clearly_fair | 3,970 |
Wheelchairs. | clearly_fair | 3,971 |
Wherever possible, the Company will assist passengers using wheelchairs. | clearly_fair | 3,972 |
One wheelchair user per coach may be accommodated inside the vehicle provided that the wheelchair does not exceed 1200mm x 700mm in size and the space has been booked in advance. | clearly_fair | 3,973 |
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