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Tickets must be printed and presented to our staff at the time of boarding. | clearly_fair | 3,674 |
Please visit the website for instructions on how to correctly present your e-ticket. | clearly_fair | 3,675 |
Should delays cause passengers to miss the service indicated on the ticket, the ticket shall be valid for the next departure. | clearly_fair | 3,676 |
If the trip missed by the passenger is the last departure available for that day, the ticket shall be valid for the next day. | clearly_fair | 3,677 |
Priority boarding is only guaranteed for the reserved departure time stated on the ticket. | clearly_fair | 3,678 |
Seat reservations | clearly_fair | 3,679 |
Passengers who wish to reserve a seat on a specific trip must reserve the seat online through the online booking system prior to the requested departure date. | clearly_fair | 3,680 |
Seat reservations are subject to availability on single trips. | clearly_fair | 3,681 |
Ticket Corrections | clearly_unfair | 3,682 |
Passengers can only modify the date and time of their online reservation prior to the date of travel by logging into their My Terravision account. | clearly_fair | 3,683 |
Tickets purchased from Terravision staff may not be exchanged or modified. | clearly_fair | 3,684 |
Passenger responsabilities | clearly_fair | 3,685 |
The passenger must check the ticket to ensure it is correct before purchasing. | clearly_fair | 3,686 |
For e-tickets, the passenger must check ticket correctness on the computer screen upon purchase at our website. | clearly_fair | 3,687 |
Cancellation Policy | clearly_fair | 3,688 |
Terravision tickets are non-refundable. | clearly_fair | 3,689 |
Terravision is not liable to refund due to mistake bookings, changes in travel plans or flight delays or cancellations. | clearly_fair | 3,690 |
Invalid ticket | clearly_fair | 3,691 |
Passengers must travel with a valid ticket. | clearly_fair | 3,692 |
If, following controls, a passenger is found with an invalid ticket, he will be asked to leave the bus or, alternatively, to purchase a ticket from the driver. | clearly_fair | 3,693 |
Fraudulent etickets | clearly_unfair | 3,694 |
Terravision reserves the right to confiscate an e-ticket possessed by a passenger if there are reasonable grounds for considering it fraudulent. | clearly_fair | 3,695 |
Furthermore, a passenger found in the possession of a fraudulent ticket will be prevented from using Terravision services and may be prosecuted by law. | clearly_fair | 3,696 |
Lost Ticket | clearly_unfair | 3,697 |
Terravision is not liable for replacing lost or stolen tickets. | clearly_fair | 3,698 |
In the event of loss or theft, passengers who still wish to use company services must purchase a new ticket. | clearly_fair | 3,699 |
Vehicle access | clearly_fair | 3,700 |
Stops | clearly_fair | 3,701 |
Vehicles may only be boarded and left at the authorised stops along the routes indicated by the specific signs. | potentially_unfair | 3,702 |
The passenger is responsible for ensuring that he or she reports to the correct bus stop and boards the correct bus service. | clearly_fair | 3,703 |
Maps of all authorised stops can be found on the website www.terravision.eu. | clearly_unfair | 3,704 |
Passenger delay | clearly_fair | 3,705 |
Passengers must be at the stop at least 15 minutes prior to the scheduled departure time on the date of departure. | clearly_fair | 3,706 |
Terravision is not liable for trips missed due to late passenger arrival and is not obliged to hold up any service to wait for late passengers. | clearly_fair | 3,707 |
Tickets to the airport: | clearly_unfair | 3,708 |
Please choose the transfer service that allows you to arrive at the airport at least 2 hours prior to your scheduled flight departure time to allow time for check-in and all formalities related to the flight. | clearly_fair | 3,709 |
If you do not comply with the deadlines as indicated and choose a transfer that does not allow enough time for boarding, you will not be entitled to any compensation. | clearly_fair | 3,710 |
Connections: It is the responsibility of the passenger to allow for sufficient transfer time when making connections with other various forms of transportation. | clearly_fair | 3,711 |
Baggage | clearly_unfair | 3,712 |
Permitted baggage | clearly_fair | 3,713 |
Terravision does not charge for luggage nor is there any limit on the number of bags that can be carried as long as there is space available in the luggage hold. | clearly_fair | 3,714 |
Small hand luggage is permitted on board as long as it fits in the overhead compartments and is not a security hazard, which is at the complete discretion of the driver. | potentially_unfair | 3,715 |
Compatible with the space available on board, company personnel may permit skiing equipment, roller skates, bicycles and other “special” items, stored in specific cases, to be carried according to current fares. | potentially_unfair | 3,716 |
Passengers may contact Terravision to determine whether or not a certain item is permitted on board. | clearly_fair | 3,717 |
Fragile items such as electronics, portable televisions and radios are only permitted if reasonably sized. | potentially_unfair | 3,718 |
Small musical instruments such as guitars, cellos, violins or violas may only be permitted on board if a seat is reserved and the required fare paid. | potentially_unfair | 3,719 |
Foldable wheelchairs and other mobility means for the handicapped are permitted on board free of charge. | clearly_fair | 3,720 |
Bus drivers provide passenger assistance for their baggage but are not obliged to lift baggage. | clearly_fair | 3,721 |
For health and safety reasons, Terravision does not accept items on board weighing over 32 kilograms or sized over 81 cm. | clearly_fair | 3,722 |
high, 119 cm. | clearly_fair | 3,723 |
long and 119 cm. | clearly_fair | 3,724 |
wide. | clearly_fair | 3,725 |
Weight limits do not apply to mobility means for the handicapped. | clearly_fair | 3,726 |
Prohibited baggage | clearly_fair | 3,727 |
Terravision is not obliged to carry: firearms, knives or any sharp object, weapons, explosives, chemical substances, drugs or solvents (except medications), toxic or contagious substances such as rat poison, infected blood, radioactive material, corrosive substances such as mercury and vehicle batteries and any other item the company deems hazardous, that can cause injury or is unsuited for the type of carriage provided due to weight, shape, fragility or perishability. | clearly_fair | 3,728 |
The items listed above as prohibited baggage shall be immediately removed if found on board. | clearly_fair | 3,729 |
Baggage packaging and identification | clearly_fair | 3,730 |
All passenger baggage must be appropriately packaged and labelled with the owner-passenger’s address and phone number. | clearly_fair | 3,731 |
Terravision reserves the right to refuse baggage on board which, following controls, fail to meet these requirements. | clearly_fair | 3,732 |
All baggage, excluding carry-on baggage, shall be stowed in specific bus compartments. | clearly_fair | 3,733 |
Carry-on baggage | clearly_fair | 3,734 |
Carry-on baggage shall be stowed in the compartment next to the passenger and remain at the passenger’s disposal. | clearly_fair | 3,735 |
We recommend valuables such as cash, jewellery, ID, electronics and life-saving medications be stored in carry-on baggage. | clearly_fair | 3,736 |
Lost baggage liabilities | clearly_fair | 3,737 |
In the event baggage is lost on a vehicle or at a bus station, it shall be taken into Terravision custody. | clearly_fair | 3,738 |
The passenger shall be charged a fee for this service including, where possible, shipment of lost baggage. | clearly_fair | 3,739 |
Baggage not labelled with the passenger’s phone number and address shall be disposed of within one month of finding it. | clearly_fair | 3,740 |
Baggage content shall be examined and, where considered hazardous or perishable, disposed within 48 hours of its finding. | clearly_fair | 3,741 |
Baggage found by other passengers and promptly delivered to vehicle personnel shall also be stored. | clearly_fair | 3,742 |
Baggage loss must be immediately communicated to our personnel and confirmed, with details on all lost items, within 72 hours of the terminated trip by letter sent to Terravision, Via Archimede 164 – 00197 Rome – Italy – or by e-mail to [email protected] or any other address published for this purpose. | clearly_fair | 3,743 |
Terravision recommends you insure your baggage against damages pertinent to the transportation contract with specific insurance companies. | clearly_fair | 3,744 |
Terravision responsabilities | clearly_fair | 3,745 |
Carriage | clearly_fair | 3,746 |
Terravision is obliged to carry passengers and their baggage with valid tickets according to the regulations set hereto. | clearly_fair | 3,747 |
The company is also oblige to reduce travel discomforts and inconveniences to a minimum. | clearly_fair | 3,748 |
Trip delays or cancellations | clearly_fair | 3,749 |
Timetables published on www.terravision.eu are approximate. | clearly_unfair | 3,750 |
Terravision may also suspend or cancel trips, providing passengers with due notice. | clearly_fair | 3,751 |
In this case, the company may decide to add a new trip to replace the suspended one or extend the passenger’s ticket validity. | clearly_fair | 3,752 |
Cancellation after service initiates | clearly_fair | 3,753 |
Unless due to reasons beyond Terravision’s control, should the bus carrying the passenger be unable to complete the journey before reaching the passenger’s chosen destination, the company shall have the right to choose one of the following options: a) select an alternative means of transportation that guarantees the passenger’s arrival at the destination; b) provide a substitute vehicle; c) refund the passenger; d) issue the passenger a Terravision coupon | clearly_fair | 3,754 |
No liability | clearly_fair | 3,755 |
The following are examples of events beyond the company’s reasonable control: war or threat of way, accidents on the service routes, adverse and exceptional weather conditions, fire and/or damages to bus stations, vandalism, terrorism, unforeseen traffic, technical problems or local riots or unrest. | clearly_fair | 3,756 |
Death and personal injuyry | clearly_fair | 3,757 |
Airline companies | clearly_fair | 3,758 |
Terravision is not liable for the service quality provided by airline companies or for any flight delays or cancellations. | clearly_fair | 3,759 |
Claims | clearly_unfair | 3,760 |
Procedure | clearly_fair | 3,761 |
Passengers must personally lodge claims and, if required, provide proof of identification and any related flight documentation. | clearly_fair | 3,762 |
If the ticket is in more than one passenger’s name, all passengers must lodge claims simultaneously. | clearly_fair | 3,763 |
Claims must be lodged at Terravision offices or sent by e-mail to [email protected]. | clearly_fair | 3,764 |
Claims must be lodged within 30 days of the departure date. | clearly_fair | 3,765 |
Purchased tickets must be enclosed with claims. | clearly_fair | 3,766 |
Passenger coupons | clearly_fair | 3,767 |
Features | clearly_fair | 3,768 |
The coupon is: personal, transferable to third parties, valid for six months from date of issue indicated on the coupon. | clearly_fair | 3,769 |
Coupons may be used for all Terravision services as well as at the Terracafé in Rome and Florence. | clearly_fair | 3,770 |
Coupon redemption | clearly_fair | 3,771 |
Should a passenger wish to use a service that costs more than the value of the coupon, he must pay the fare difference. | clearly_fair | 3,772 |
If the service costs less than the value of the coupon, no monetary change will be given. | clearly_fair | 3,773 |
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