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The wheelchair must be appropriately positioned and secured. | clearly_fair | 3,974 |
Folding wheelchairs will be carried where possible; however battery-powered wheelchairs cannot be carried unless they can be safely stowed in disassembled parts in the luggage compartment of the coach. | potentially_unfair | 3,975 |
In each case, the weight of each unit must not exceed 20kg. | clearly_unfair | 3,976 |
The Company can offer no guarantee that a member of staff trained in the correct lifting and handling of the wheelchair bound passenger will be available to offer assistance. | clearly_fair | 3,977 |
It is therefore incumbent on the passenger to make suitable arrangements to have a qualified person available to assist at boarding, departing or connecting point unless confirmed arrangements have been made in advance with the Company. | clearly_fair | 3,978 |
The final decision regarding the safe carriage of wheelchairs and their occupants rests with the Company staff present at the time of boarding, in line with guidance issued by the Company from time to time. | clearly_fair | 3,979 |
41. | clearly_fair | 3,980 |
Food & Beverages. | clearly_fair | 3,981 |
Passengers are not allowed to take onto our coaches any hot food or beverages e.g. chips, take-away meals, coffee, tea etc. | clearly_fair | 3,982 |
We are entitled to refuse access to any passenger with hot food or beverages. | clearly_fair | 3,983 |
Passengers are requested not to leave litter on the coach but to dispose of it responsibly. | clearly_fair | 3,984 |
42. | clearly_fair | 3,985 |
The Company reserves the right to refuse entry or to remove from the Company’s vehicle(s) any passenger who shall be or, in the opinion of the driver or other Company official, appears to be in breach of any of these comfort rules. | clearly_fair | 3,986 |
Travel may also be denied, either at the time of the incident or subsequently, to any passenger who is abusive, violent or threatening to any member of staff or other person. | clearly_fair | 3,987 |
Luggate and Personal Property | clearly_fair | 3,988 |
43. | clearly_fair | 3,989 |
Neither the Company nor its servants, agents or subcontractors are common carriers and luggage and personal property for carriage will only be accepted on these conditions. | clearly_fair | 3,990 |
44. | clearly_fair | 3,991 |
We reserve the right to refuse to carry in the hold more than two medium sized (70 x 30 x 45 cm) suitcases, rucksacks or similar package of luggage weighing not more than 20kgs each and more than one small bag inside the coach. | clearly_fair | 3,992 |
Additional luggage may be carried subject to accommodation being available within the vehicle as determined by the driver or other Company official, in which case excess luggage will be subject to a charge of £5 per item. | clearly_fair | 3,993 |
Luggage carried inside the coach must not obstruct any gangway or exit. | clearly_fair | 3,994 |
45. | clearly_fair | 3,995 |
Large/hazrdous luggage items The Company reserves the right to refuse trunks or other bulky articles, or articles of an objectionable or dangerous nature or which have sharp or protruding edges which may tear or damage other luggage with which it is packed within the coach. | clearly_fair | 3,996 |
The Company is also entitled to request any passenger to open any article of luggage for inspection by the driver or other authorised employee of the Company in the presence of the passenger if, for reasons of security, the Company considers it necessary to do so. | clearly_fair | 3,997 |
Subject to availability of accommodation and payment of the appropriate charge, bicycles and skis/surfboards will be carried provided they are packed in such a way as to prevent damage to other luggage. | clearly_fair | 3,998 |
Fragile items such as electronic goods, portable televisions, radios etc. | clearly_fair | 3,999 |
will only be carried if they are of reasonable size and securely packed. | clearly_fair | 4,000 |
Luggage of a potentially hazardous nature (including without limitation weapons, firearms, explosives or flammable items) is not permitted to be carried on any coach without the express permission of a Company official. | potentially_unfair | 4,001 |
46. | clearly_fair | 4,002 |
Passengers are responsible for getting themselves and their luggage onto the correct service. | clearly_fair | 4,003 |
Medication and valuables should not be stowed in the luggage hold but taken on board. | clearly_fair | 4,004 |
If the Company’s staff assists with luggage, it remains the passenger’s responsibility to see it on and off the coach. | potentially_unfair | 4,005 |
The passenger must also look after his or her luggage at all times including whilst at coach stations, stops and on the coach. | clearly_fair | 4,006 |
47. | clearly_fair | 4,007 |
Luggage given into the custody of the Company must be clearly and appropriately labelled and securely packed and locked/fastened. | clearly_fair | 4,008 |
The passenger’s name, destination and contact telephone number should be shown on the outside of the luggage. | clearly_fair | 4,009 |
48. | clearly_fair | 4,010 |
Where an item of luggage contains items belonging to more than one person, only one claim will be considered by the Company. | clearly_fair | 4,011 |
This includes currency, valuable securities such as cheques, money orders, premium bonds and certificates and all other items which may be valued in money or money’s worth. | clearly_fair | 4,012 |
The Company recommends passengers to insure their luggage and personal property. | clearly_fair | 4,013 |
49. | clearly_fair | 4,014 |
Loss of luggage or personal property must be notified immediately to a Company employee and also to the local Police Station. | clearly_fair | 4,015 |
The Company reserves the right to levy a charge for storage and return of lost property in accordance with the applicable regulations. | clearly_fair | 4,016 |
Any lost property which is unclaimed will be disposed of after 60 days, although property considered to be perishable or hazardous may be disposed of immediately. | clearly_fair | 4,017 |
Any item of luggage which may be the cause of cause of concern from a security viewpoint may be passed to the police or other competent authority which could result in its destruction. | clearly_fair | 4,018 |
Carriage of Animals | clearly_fair | 4,019 |
50. | clearly_fair | 4,020 |
Animals, other than guide dogs accompanying registered blind persons and hearing dogs accompanying deaf persons, with suitable identification, will not be carried on the Company’s services. | clearly_fair | 4,021 |
51. | clearly_fair | 4,022 |
If an animal is taken on board without the driver’s permission the passenger will be required to remove it. | clearly_fair | 4,023 |
General | clearly_unfair | 4,024 |
52. | clearly_fair | 4,025 |
The published journey times of services are approximate only and the Company does not undertake that services will start or arrive at the time specified in its timetables or on its website or that such services will connect with any other services shown as connecting services. | clearly_fair | 4,026 |
53. | clearly_fair | 4,027 |
Except as provided in these terms, the Company will not be held liable for any loss howsoever arising or caused as a result of any delay to such services or by the same not operating in accordance with their published timings. | clearly_fair | 4,028 |
54. | clearly_fair | 4,029 |
55. | clearly_fair | 4,030 |
The right is reserved to provide carriage between the points stated on the ticket issued to the passenger by means other than the vehicles scheduled to run on the journeys to which the ticket relates. | clearly_fair | 4,031 |
56. | clearly_fair | 4,032 |
Any arrangements for hotel accommodation, meals, refreshments, admissions to or for the use of premises, vehicles (including coaches), trains, ferries, aircraft or other means of conveyance operated by persons or bodies other than the Company are made by the Company as agent for and on behalf of the passenger, on the express condition that the Company shall not be liable for any loss, damage, injury, delay or inconvenience howsoever caused to the passenger as a result of any such arrangements for such matters or use thereof. | clearly_fair | 4,033 |
Such arrangements are subject to any by-laws, regulations or conditions of the provider of the facility. | clearly_fair | 4,034 |
57. | clearly_fair | 4,035 |
Unless otherwise stated in these Conditions of Carriage, no person other than the passenger or the Company shall have the benefit of, or be entitled to rely upon or enforce any term of any contract of carriage between these parties. | clearly_fair | 4,036 |
Any reference herein to gender shall include all genders, and singular and plural shall apply according to context. | clearly_fair | 4,037 |
Stansted Airport – London service: TERMS AND CONDITIONS OF PASSENGER CARRIAGE SERVICES PROVIDED BY Airport Bus Express | clearly_fair | 4,038 |
1. | clearly_fair | 4,039 |
Making a Purchase with us | clearly_fair | 4,040 |
2.1 Once you purchase the ticket, it is not refundable. | clearly_fair | 4,041 |
2.2 Once we have reviewed your order we will email you the e-ticket which must be printed out and brought with you on your journey. | clearly_fair | 4,042 |
2.3 You must travel with your ticket: | clearly_fair | 4,043 |
You must take your ticket with you whenever you travel in our coach and should produce your ticket to the drive. | clearly_fair | 4,044 |
If you do not take your ticket with you when traveling, or do not produce your ticket when asked, then you are deemed to have travelled without a ticket. | clearly_fair | 4,045 |
If you do not have a ticket when you board, and subject to seats that are available, a ticket must be purchased from the driver. | clearly_fair | 4,046 |
If you purchased an electronic ticket you must ensure that it can be displayed at all times the driver, or any authorised Airport Express Bus employee, on your smart phone. | clearly_fair | 4,047 |
2.4 Images of products on this website are for illustrative purposes only. | clearly_fair | 4,048 |
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith. | clearly_unfair | 4,049 |
2.6 This contract is covered by English law. | clearly_unfair | 4,050 |
3. | clearly_fair | 4,051 |
How to place order | clearly_unfair | 4,052 |
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. | clearly_fair | 4,053 |
Items you do not require can be removed from your basket at any time. | clearly_fair | 4,054 |
3.2 Carriage charges will be shown prior to you placing your order. | clearly_fair | 4,055 |
3.3 You will be required to pay for the goods in full at the time of ordering. | clearly_fair | 4,056 |
3.4 We use secure payment facilities for online purchases which are supported by industry standard SSL encryption, which we are responsible for. | clearly_fair | 4,057 |
You can pay for your order on our secure website by Visa, Mastercard or Delta/Connect, and your details will be transferred to the payment system using SSL encryption. | clearly_fair | 4,058 |
3.5 Promotional prices only apply during the period stated. | clearly_fair | 4,059 |
3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate. | clearly_fair | 4,060 |
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges. | clearly_fair | 4,061 |
3.8 Once your order is complete we will email you your e-ticket. | clearly_fair | 4,062 |
3.9 We use Sage Pay to collect and process transaction information, further details of Sage Pay’s security policy can be found here: www.sagepay.co.uk/policies/security-policy | clearly_fair | 4,063 |
4. | clearly_fair | 4,064 |
Your e-ticket details | clearly_fair | 4,065 |
4.1 Tickets are not refundable, | clearly_fair | 4,066 |
4.2 Your e-ticket is non-refundable. | clearly_fair | 4,067 |
4.3 Your ticket is an open ticket and is valid in both directions. | clearly_fair | 4,068 |
4.4 Your ticket is only valid for use once, although anybody you authorise may use your ticket. | clearly_fair | 4,069 |
4.5 If we change the price the ticket is valid for 90 days following the price change. | clearly_fair | 4,070 |
5. | clearly_fair | 4,071 |
Cancellation and returns | clearly_fair | 4,072 |
5.1 Your ticket is non-refundable and cannot be returned. | clearly_fair | 4,073 |
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