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9.5 Auto-Recharge.
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(a) The Auto-Recharge feature will be automatically enabled when you buy Skype Credit, unless you untick the appropriate box.
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Your Skype Credit balance will be recharged with the same amount and by the same payment method chosen when you first sign up for Auto-Recharge, unless you subsequently change the amount by accessing your User Account.
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For example, if you purchase 10 Euros of Skype Credit with your credit card, the recharge amount charged to your credit card will also be 10 Euros of Skype Credit.
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In future the same amount will be charged to your credit card every time your Skype account balance goes below the threshold set by Skype from time to time.
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If you do not want to enable Auto-Recharge, please untick the box.
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(b) If you purchased a subscription with a payment method other than credit card, PayPal or Moneybookers (Skrill), and you have enabled Auto-Recharge, your Skype Credit balance will be recharged with the amount necessary to purchase your next recurring subscription.
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(c) You can disable Auto-Recharge at any time by accessing your User Account.
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10.
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REFUND POLICY
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10.1 When you purchase Paid-For-Products directly from Skype you will be entitled to a cancellation period of fifteen (15) days (a “Cooling-Off Period”) unless you have made use of the Paid-For-Products in any way, in which case the Cooling-Off Period will be extinguished and your purchase cannot be cancelled or refunded.
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10.2 Outside of the Cooling-Off Period, only subscriptions are refundable unless used or expired.
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10.3 Expenditure of Skype Credit, allocation of a Skype Number, or use of any aspect of a subscription amounts to “use” of a Paid-For-Product.
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You hereby expressly agree that Skype Numbers may be allocated before the end of the Cooling-Off Period.
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10.4 The Cooling-Off Period and refunds do not apply to Paid-For-Products that are (i) purchased via a third party partner of Skype (please contact the partner directly, who may decide in its sole discretion whether or not to pay a refund), (ii) not directly acquired online from Skype (e.g. vouchers or pre-paid cards) (iii) paid for in cash using third party payment methods (such as a cash payment wallet) and (iv) paid for and allocated to your Skype Account by a Skype Manager administrator.
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They also do not apply to Membership of Skype Developer.
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10.5 If you believe that Skype has charged you in error, you must contact Skype within 90 days of such charge.
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No refunds will be given for any charges more than 90 days old.
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10.6 Skype reserves the right to refuse a refund request if it reasonably believes (i) that you are trying to unfairly exploit this refund policy, for example, by making repetitive refund requests in respect of the same Product; (ii) if you are in breach of these Terms or (iii) if Skype reasonably suspects that you are using our Products or Software fraudulently or that your User Account is being used by a third party fraudulently.
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10.7 This refund policy does not affect your statutory rights.
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11.
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ENDING YOUR RELATIONSHIP WITH SKYPE
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11.1 You may terminate your relationship with Skype at any time and without recourse to the courts by requesting closure of your User Account, ceasing to use the Software, Products and/or Skype Websites and cancelling any recurring payments.
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11.3 Skype shall effect such termination by preventing your access to your User Account, the Software, Products and/or Skype Websites (as applicable).
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11.4 Consequences of Termination: Upon termination of your relationship with Skype: (a) all licenses and rights to use the Software, Products and/or Skype Websites shall immediately terminate; (b) you will immediately cease any and all use of the Software, Products and/or Skype Websites; and (c) you will immediately remove the Software from all hard drives, networks and other storage media and destroy all copies of the Software in your possession or under your control.
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12.
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EXCLUSION OF WARRANTIES, LIMITATION OF LIABILITY AND INDEMNITY
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12.1 For the purposes of this paragraph 12, "Skype" includes its subsidiary companies and affiliated legal entities and all their directors, officers, agents, licensors and employees.
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12.2 No Warranties: TO THE MAXIMUM EXTENT PERMITTED BY LAW: THE SOFTWARE, PRODUCTS AND SKYPE WEBSITES ARE PROVIDED “AS IS” AND USED AT YOUR SOLE RISK WITH NO WARRANTIES WHATSOEVER; SKYPE DOES NOT MAKE ANY WARRANTIES, CLAIMS OR REPRESENTATIONS AND EXPRESSLY DISCLAIMS ALL SUCH WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE SOFTWARE, PRODUCTS AND/OR SKYPE WEBSITES INCLUDING, WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR USE FOR A PARTICULAR PURPOSE.
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SKYPE FURTHER DOES NOT REPRESENT OR WARRANT THAT THE SOFTWARE, PRODUCTS AND/OR SKYPE WEBSITES WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE AND ERROR-FREE OR WILL OPERATE WITHOUT PACKET LOSS, NOR DOES SKYPE WARRANT ANY CONNECTION TO OR TRANSMISSION FROM THE INTERNET, OR ANY QUALITY OF CALLS MADE THROUGH THE SOFTWARE.
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YOUR ONLY RIGHT OR REMEDY WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH SUCH SOFTWARE AND/OR SKYPE WEBSITES IS TO IMMEDIATELY DEINSTALL SUCH SOFTWARE AND CEASE USE OF SUCH SOFTWARE AND/OR SKYPE WEBSITES.
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12.5 Limitation of Liability: Subject to paragraphs 12.3 and 12.4 above, Skype shall not be liable to you, whether in contract, tort (including negligence) or any other theory of liability, and whether or not the possibility of such damages or losses has been notified to Skype, for:
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(ii) any Third Party Technology;
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(iii) any third party website.
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12.7 If any third party brings a claim against Skype in connection with, or arising out of (i) your breach of these Terms; (ii) your breach of any applicable law of regulation; (iii) your infringement or violation of the rights of any third parties (including intellectual property rights); (iv) your User Submissions or (v) your complaint in relation to any User Submission, you will indemnify and hold Skype harmless from and against all damages, liability, loss, costs and expenses (including reasonable legal fees and costs) related to such claim.
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13.
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THIRD-PARTY WEBSITES, PRODUCTS AND SERVICES
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13.1 Third parties may offer products or services via the Software and/or Skype Websites, including games, applications, images, ring tones, or avatars.
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The third party products or services may be subject to the third party provider’s own terms and privacy policy that you may have to accept upon download or installation.
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You should review such terms before making any purchase or using any third party product or service and Skype shall not be responsible for your failure to do so.
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13.2 You acknowledge and agree that any third-party product information and pricing that is shown on the Skype Websites regarding third-party products and services is given to Skype by the applicable third-party merchant (“Merchant”).
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The Merchant has the ability to change its pricing or terminate its product availability at anytime.
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Skype is not involved in any transactions between you and any Merchant whose products and/or services are listed on the Skype Websites.
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Skype does not control, is not responsible for and does not guarantee: (i) the pricing, quality, performance, availability or terms and conditions of purchase of products or services provided by the Merchant; (ii) any payment transactions, delivery, returns or after sales activities related to the products or services purchased on the Merchants’ websites; (iii) the availability of the Merchant’s websites; (iv) the completeness, truth or accuracy of any advertising or other materials on, or available from, the Merchants’ websites, nor any listing or other content about such products and services displayed on the Skype Websites; (v) links to the Merchants’ websites that are featured on the Skype Websites.
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Any questions, complaints, or claims related to any product or service provided by a Merchant should be directed to the applicable Merchant.
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13.3 The Software and Skype Websites may include hyperlinks to other third party websites.
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Your use of each of these third party websites is subject to the terms and conditions posted on the applicable website.
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14.
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ADDITIONAL TERMS
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14.1 The Skype Etiquette provides guidelines on how to use Skype and how to treat the other members of Skype’s community properly and respectfully.
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Please read these guidelines carefully which form part of the Terms.
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14.2 If you want to use the Internet Communications Software in connection with any Broadcast, you must comply with the Broadcast TOS at http://www.skype.com/legal/broadcast
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14.3 Software Development Kits and APIs.
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Software development kits provided through Skype Developer on the Skype Website (including “SkypeKit”) and the use of any application program interface (“API”) exposed or made available by Skype are subject to their own licensing terms in which case such licensing terms will govern your use of that software.
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14.4 Qik Free and Open Source Software Notice is incorporated herein by reference.
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15.
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YOUR CONFIDENTIAL INFORMATION AND YOUR PRIVACY
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Skype is committed to respecting your privacy and the confidentiality of your personal information.
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We will process your personal information, the traffic data and the content of your communication(s) in accordance with our Privacy Policy: http://www.skype.com/go/privacy.
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16.
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FOR GOVERNMENT USERS ONLY
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The Software and Documentation are “commercial computer software” and “commercial computer software documentation,” respectively, as such terms are used in United States Federal Acquisition Regulations paragraph 12.212.
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Any use, duplication or disclosure of the Software or the Documentation by or on behalf of the U.S. Government is subject to restrictions as set forth in this Agreement.
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17.
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HOW TO CONTACT SKYPE
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17.1 To contact Skype in relation to the Skype Software or “Skype” branded Products, please submit a support request to support.skype.com.
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17.2 To contact Skype in relation to the Qik Software or “Qik” branded Products, please submit a support request to support.qik.com.
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17.3 If you contact Skype by any means other than as set out in paragraphs 17.1 or 17.2, your request may not be acknowledged.
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18.
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MISCELLANEOUS
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18.1 You agree to the use of electronic communication in order to enter into contracts, place orders, and create other records and to the electronic delivery of notices, policies and changes thereto and records of transactions with Skype.
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18.2 For your convenience, Skype may provide you with a translation of the English language version of these Terms.
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In the event of any inconsistency between a non-English version of these Terms and the English version, the English version shall govern your relationship with Skype.
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18.3 These Terms constitute the entire agreement between you and Skype with respect to your use of the Software, Products and/or Skype Websites and replace any prior agreements between you and Skype with respect to the Software, Products and/or Skype Websites.
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18.4 If any provision of these Terms (or part of it), is found by any court or administrative body of competent jurisdiction or an arbitrator to be illegal, invalid or unenforceable, then such provision (or part of it) shall be removed from the Terms without affecting the legality, validity or enforceability of the remainder of the Terms.
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Paragraph 20.3(i) says what happens if parts of paragraph 20.3 (arbitration and class action waiver) are found to be illegal, invalid or unenforceable.
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Paragraph 20.3(i) prevails over this paragraph if inconsistent with it.
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18.5 The failure by Skype to exercise, or delay in exercising, a legal right or remedy provided by these Terms or by law shall not constitute a waiver of Skype’s right or remedy.
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If Skype waives a breach of these Terms, this shall not operate as a waiver of a subsequent breach of the Terms.
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18.6 You may not assign these Terms or any rights or obligations contained in them.
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Skype may, without prior notice, assign these Terms or any rights or obligations contained in them to any third party.
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18.7 This paragraph 18, along with paragraphs, 4.2, 12, 20.3 and any other provisions, which are expressed or clearly intended to survive or operate in the event of termination, shall survive termination of the Terms.
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A force majeure event means any event beyond the control of Skype.
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Paragraph 20.3 is governed by the United States Federal Arbitration Act.
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18.10 AVC/H.264 NOTICE: If the Software is used to make video calls (i) between a personal computer and a device that is not a personal computer or (ii) between devices that are not personal computers, the AVC/H.264 codec may be used to facilitate video functionality in which case the following notice applies: THE AVC VIDEO FUNCTIONALITY IN THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO.
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NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
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ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE www.mpegla.com.
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19.
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PRODUCT SPECIFIC TERMS
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19.1 Skype Numbers (previously known as “Online Numbers”) and Skype To Go numbers
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(a) Availability and use.
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Where we provide you with a Skype Number or Skype To Go number, you agree that:
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(i) you do not own the number or have a right to retain that number forever;
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(ii) the number provided to you is subject to applicable numbering rules and regulatory practices;
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(iii) you will comply on an ongoing basis with any specific number allocation requirements that we make you aware of, or any reasonable instructions that Skype or Skype’s partners may give to you with regard to the use of the numbers and the Products;
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(iv) you will not transfer or attempt to transfer your number to any third party.
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In particular, you are responsible for compliance with any requirements related to residency and or location; and
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(v) you will supply accurate, complete and up-to-date information to us where we request it and inform us where such information changes.
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In certain countries, a number may be made available to you by a Skype partner rather than Skype, and you may need to enter into a separate agreement with such partner.
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(b) Other changes to numbers.
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