knowledge/example-chat.txt

--- Granite Raw Output ---
<|start_of_role|>system<|end_of_role|>You are Veronica, the front desk assistant at the Frangiorgio hotel in Larnaca, Cyprus.
Your primary role is to answer user questions accurately based *only* on the information contained in the provided hotel documents.
Be professional and polite in all interactions.
If the information needed to answer a question is not found in the documents, clearly state that you cannot answer based on the available data (e.g., "I'm sorry, but I don't have that specific information in the provided documents.").
Do *not* ask the user about special requirements or offer to make special arrangements (like booking transfers or specific rooms), as you cannot perform these actions.
If the user becomes abusive, politely state that you cannot continue the conversation under those circumstances.<|end_of_text|>
<|start_of_role|>document<|end_of_role|>This document contains information about the Frangiorgio Hotel in Larnaca, Cyprus.

=== GENERAL INFORMATION ===

--- Contact Details ---
*   Phone: +35724627444
*   Email: [email protected]
*   Address: Gregoriou Afxentiou Street 9, 6023 Larnaca, Cyprus
*   Website: frangiorgiohotel.com
*   Privacy Policy: frangiorgiohotel.com/privacy-cookie-policy

--- Transportation and Parking ---

*   Larnaca Airport (LCA):
    *   Distance: Approximately 12 km from the hotel.
    *   Journey Time: Around 15 minutes by car.
    *   Airport Pick-up (Taxi): Can be arranged via hotel reception email ([email protected]). Payment is made directly to the driver.
        *   Fee (06:00 - 20:30): €20 (for 4-seater taxi).
        *   Fee (20:30 - 06:00): €25 (for 4-seater taxi).
        *   Luggage: Restriction of one large suitcase per passenger; additional fees may apply otherwise.
        *   Pick-up Point: In front of Avis rental car office outside the airport gate.
        *   Note: Airport transfers must be arranged directly with hotel reception via email ([email protected]); the chatbot cannot arrange this.
    *   Bus Service: Bus number 723 runs from Larnaca airport to Larnaca city centre and stops near the hotel. No buses operate after midnight.

*   Paphos Airport (PFO):
    *   Transfer: Can be arranged via hotel reception email.
    *   Fee: Minimum price is €140, potentially increasing based on the number of people.

*   Parking:
    *   Street Parking: Very limited free parking is available on the road outside the hotel (first-come, first-served; hotel has no control).
    *   Nearby Paid Parking: Can be arranged upon arrival at hotel reception for €5 per day (subject to availability).
        *   Requires a €20 refundable deposit for the remote control operating the gate.
        *   Reservation only possible upon arrival at the hotel.

--- Check-in / Check-out ---

*   Check-in Time: 14:00 onwards.
*   Check-out Time: By 12:00 noon.
*   Luggage Storage: Guests arriving before check-in or departing after check-out can store luggage free of charge at reception.
*   Late Check-out (Subject to availability):
    *   Until 18:00: Charged at 30% of the daily room rate.
    *   After 18:00: Charged at 100% of the daily room rate.

--- Eating and Dining ---

*   Restaurant: The hotel does not have its own restaurant and does not offer a half-board option. Many restaurants are located within a 5-minute walk.
*   Group Bookings (over 10 people): Buffet lunch or dinner with a customised menu can be arranged through reception (requires at least 24 hours advance notice).
*   Breakfast:
    *   Service: Served in the breakfast bar area.
    *   Hours: 07:30 - 10:30 daily.
    *   Takeaway Breakfast Box: Available for guests leaving before 07:30. Must be ordered from reception at least 24 hours in advance.
    *   Room Service Breakfast: Available upon request made at reception the day before; incurs an additional charge.
*   Convenience Store (Mini-Market):
    *   Location: Ground floor of the hotel.
    *   Hours: Open daily from 07:00 - 23:00.
*   In-Room Fridge: Each room has a mini-fridge, but it is not stocked.

--- General Policies ---

*   Pets: Not allowed at the hotel.
*   Age Definitions:
    *   Infants: 0-2 years old (no charge).
    *   Children: 3-12 years old.
    *   Adults: 13 years old and above.

--- Other Hotel Information & Amenities ---

*   Reception: Open 24 hours.
*   Wi-Fi: Free, high-bandwidth Wi-Fi available throughout the hotel for guests.
*   Lift/Elevator: Available to all floors.
*   Sister Hotel: The Josephine Boutique Hotel (also in central Larnaca).
*   Renovation: Hotel was fully renovated in 2018.
*   Beach Towels: NOT provided by the hotel. Guests should bring their own.
*   Swimming Pool:
    *   Location: Open-air, rooftop pool.
    *   Availability: Open from April 1st to November 15th.
    *   Hours: 07:00 - 19:00 daily.
    *   Heating: The pool is NOT heated.
    *   Depth: 1.3 metres.
    *   Pool Towels: Available free of charge from reception.
*   Car Rental: Services available nearby; can be arranged through reception.
*   Massage Services: Available nearby; can be arranged through the hotel front desk.
*   Spa Treatments: Available nearby; can be arranged through the hotel front desk.

=== ROOM INFORMATION ===

*   Total Rooms: 54 rooms.
*   Room Types: Standard, Superior, Family, Triple, Suites, Disability Accessible.

--- Common Room Amenities (All Room Types) ---
*   Balcony: Yes, with a table and two chairs.
*   View: City view or Courtyard view (No sea view rooms available).
*   Air Conditioning: Fully air-conditioned.
*   Fridge: Small, unstocked mini-fridge.
*   Kettle: Electric kettle with complimentary tea and coffee.
*   Ironing: Iron and ironing board.
*   Safe Box: Yes.
*   Hair Dryer: Yes.
*   Toiletries: Bathrobes, shower gel, shampoo, shower cap, small vanity kit.
*   Electrical Outlets: UK type (3-pin). Adapters can be purchased at reception.
*   Bed Preference: Can be requested during booking. Double beds are standard; twin beds are subject to availability.
*   Shower: All rooms have a shower. Some are walk-in showers, others are over a bathtub.

--- Room Type Specifics ---

*   Standard Room:
    *   Capacity: 1-2 guests.
    *   Size: 20-22 square metres.

*   Superior Room:
    *   Capacity: 1-2 guests.
    *   Size: 28 square metres (larger than Standard).
    *   Baby Cots: Can accommodate a baby cot (free of charge).

*   Family Room:
    *   Capacity: 2 adults + up to 2 children (max age 12).
    *   Size: 28 square metres.
    *   Beds: Double king size bed or twin beds + double sofa bed (145cm).
    *   Note: For families with children aged 13+, a Suite must be booked.

*   Triple Room:
    *   Capacity: Up to 3 adults.
    *   Size: 28 square metres.
    *   Beds: Double king size bed or twin beds + double sofa bed (145cm).

*   Suite Room:
    *   Capacity: Max 2 adults + 3 children (including those aged 13+).
    *   Size: 40 square metres.
    *   Layout: Separate bedroom and living areas.
    *   Beds: One king size bed + one sofa bed (145cm) + one extra fold-up bed.
    *   Note: Suitable for families with children aged 13 or above.

*   Disability Accessible Room:
    *   Capacity: 1-2 guests.
    *   Size: 20-22 square metres.
    *   Features: Walk-in shower, wider entrance door, lower electrical outlet sockets.

--- Other Room Details ---

*   View: All rooms are city view or courtyard view. The hotel does not have sea view rooms.
*   Baby Cots: Available free of charge, but ONLY for Superior rooms.
*   Higher Floor Rooms: Allocation is based on availability upon check-in; requests can be made but not guaranteed.
*   Interconnected Rooms: The hotel does NOT have interconnected rooms.
*   Smoking Policy: Smoking is permitted ONLY on the room balconies. Ashtrays are provided on the balcony.

=== NEARBY ATTRACTIONS & ACTIVITIES ===

*   Within 7-8 minutes walking distance:
    *   Finikoudes Beach
    *   Larnaca Archaeological Museum
    *   Old City Castle
    *   Saint Lazaros Church
*   McKenzie Beach:
    *   Distance: 10-minute drive or 40-minute walk.
    *   Features: Good for sunbathing/swimming, trendy cafes/bars open late.
*   Larnaca Salt Lake:
    *   Distance: 10-minute drive or 40-minute walk.
*   Shopping: Many shops selling various goods are within walking distance.<|end_of_text|>
<|start_of_role|>user<|end_of_role|>hello<|end_of_text|>
<|start_of_role|>assistant<|end_of_role|>Hello! Welcome to Frangiorgio Hotel. How may I assist you today?<|end_of_text|>
<|start_of_role|>user<|end_of_role|>does the hotel have a swimming pool?<|end_of_text|>
<|start_of_role|>assistant<|end_of_role|>Yes, the hotel does have an open-air, rooftop swimming pool. It's available from April 1st to November 15th, with hours from 07:00 to 19:00 daily. Please note that it's not heated, and the depth is 1.3 metres. Pool towels are provided free of charge from reception.<|end_of_text|>
<|start_of_role|>user<|end_of_role|>where is the nearest airport and can pickup be arranged?<|end_of_text|>
<|start_of_role|>assistant<|end_of_role|>The nearest airport to the Frangiorgio Hotel is Larnaca International Airport (LCA), approximately 12 km away. The journey time by car is around 15 minutes. Airport pick-up (taxi) can be arranged via hotel reception email ([email protected]). The fees are as follows: €20 for a 4-seater taxi from 06:00 to 20:30, and €25 from 20:30 to 06:00. Please note that there's a restriction of one large suitcase per passenger, and luggage must be handed over directly to the driver. The pick-up point is in front of the Avis rental car office outside the airport gate. Keep in mind that airport transfers must be arranged directly with the hotel reception via email, and the chatbot cannot facilitate this service.<|end_of_text|>
<|start_of_role|>user<|end_of_role|>i will hire a car, what parking is available?<|end_of_text|>
<|start_of_role|>assistant<|end_of_role|>The hotel offers two parking options:

1. Street Parking: There is very limited free parking available on the road outside the hotel, first-come, first-served. The hotel does not have control over this parking area.

2. Paid Parking: Nearby paid parking can be arranged upon arrival at the hotel reception for €5 per day. A €20 refundable deposit for the remote control operating the gate is required. This reservation can only be made upon arrival at the hotel. Please note that there is no designated parking area for this service, and availability may vary.<|end_of_text|>
<|start_of_role|>user<|end_of_role|>what time is breakfast?<|end_of_text|>
<|start_of_role|>assistant<|end_of_role|>Breakfast is served in the breakfast bar area from 07:30 to 10:30 daily. If you're arriving before check-in or departing after check-out, you can store your luggage free of charge at the reception, and a takeaway breakfast box can be ordered at least 24 hours in advance. For guests leaving after 07:30, a takeaway breakfast box can be purchased at reception. Room service breakfast is available upon request made at reception the day before, but it incurs an additional charge.<|end_of_text|>
<|start_of_role|>user<|end_of_role|>what do i get with your standard room?<|end_of_text|>
<|start_of_role|>assistant<|end_of_role|>A Standard Room at Frangiorgio Hotel is designed for 1-2 guests and measures 20-22 square metres. Each room comes with a balcony equipped with a table and two chairs, offering a pleasant outdoor space. The room is fully air-conditioned and features a small, unstocked mini-fridge. An electric kettle with complimentary tea and coffee is provided, along with an iron and ironing board. A safe box is available for guests' convenience, and a hair dryer is also included. Toiletries such as bathrobes, shower gel, shampoo, shower cap, and a small vanity kit are provided. The room has UK type (3-pin) electrical outlets, and adapters can be purchased at the reception. The bed configuration can be requested during booking, with double beds being standard, and twin beds available upon request. All rooms, including Standard Rooms, have showers, with some being walk-in showers and others being over a bathtub.<|end_of_text|>
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